Case Study.

Sector: Infrastructure

Service Focus: Behavioural Assessment

Customer / Contract: Transport for London Framework & Old Street - value up to £500m

The Challenge

● Our client had never previously secured a place on a TFL framework and was one of 8 contractors bidding for 3 places.● The bid team had to include supply chain partners and also faced the challenge of behavioural assessment for the first time.

What we did

● involved in the behavioural assessment interview.● Individual and team behavioural profiles were prepared and shared both 1:1 and with the team as a whole.● Workshops were run to make people aware of behavioural styles, what the client would be measuring and why, and how certain behaviours might be perceived.● A scenario framework was created and assessed using “real” scenarios from similar client types.● CVs were edited to highlight relevant experience and behavioural evidence. 

Outcome

● Our client secured a place on the framework and secured the top-quality score, including the highest score in the behavioural marking criteria.● Within 6 months they secured 1st major contract awarded through the framework (Old Street £25m). This followed a 2nd set of behavioural assessments with slightly different team, for which we delivered assessment workshops to bring new people up to speed and refresh those who went through it in original form, and to ensure the team understood the new dynamics.